Frequently Asked Questions
Apparel
- How do I choose a quality garment for my order?
- Why is darker apparel more expensive than white or light apparel?
Ordering
- Do I need to set up an account to place an order?
- How do I order?
- Do I need to place a minimum order?
- How can I save money when ordering screen printing?
- How long will it take to print my order?
- Do you print rush orders?
- Do you charge more for rush orders?
Payment
- How do I pay for my order?
- Do I need to pay a deposit?
- What if I'm a large company and can't pay with a Credit Card however can provide a PO?
- Where do I send my payment?
Shipping
- Where will T-shirtprinting.ca ship?
- Where will my order be shipped from?
- How will my order be shipped?
- How long will it take for my order to arrive?
- Will my order be insured?
Return Policy
- What if I have a problem with my order?
- How do I return or exchange my order?
- What is the return/exchange address?
Screen Printing
- What is screen printing?
- How do I get a quote?
- What if I want a quote on more than one style?
- Can I place my order online?
- How will I know what my shirt will look like before printing?
- What are Screen and Setups?
- Do I have to pay for Screens and Setups on re-orders?
- My logo looks like a colour photo, Can I screen print this?
- Why is printing on dark shirts more expensive?
- How long does screen printing last?
- Can I print any colour?
Digital Printing
- What is Digital printing?
- Does Digital Printing last?
- Is digital printing similar to transfers?
- Can I print on dark garments?
Embroidery
Artwork
- How do I submit my artwork?
- What file formats are accepted for screen printing?
- Can I use images from the Internet for screen or digital printing?
- What is DPI?
- What are pantone numbers?
- Can I change the DPI of my image?
- Can T-shirtprinting.ca help me with my artwork?
Apparel
Q: How do I choose a quality garment for my order?
A: T-shirtprinting.ca only uses quality brand name apparel like Gildan, King Fashion, American Apparel, Nike, Alstyle Apparel and many more. We stand behind all the products we offer.
Q: Why is darker apparel more expensive than light apparel?
A: The dyes used to make the dark colours are more costly to the T-shirt manufacturer. A light t-shirt will have little or no dye.
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Ordering
Q: Do I need to set up an account to place an order?
A: No, you can simply go online and start a quote for your order or email us your printing information.
Q: How do I order?
A: There are several ways to order from T-shirtprinting.ca
- Go online and follow the steps, create a quote and submit your request.
- Email your order to sales@t-shirtpinting.ca
- Fax your order with particulars to: (604) 739-0051
- Call us at: (604) 739-0015
Q: Do I need to place a minimum order?
A: Yes, you must order a minimum of 48 prints of the same image, but you can mix your garment styles, colours and sizes.
Q: How can I save money when ordering screen printing?
A:
- The best way to save money is to print on a white garment. White shirts are typically less expensive then colours and printing on white is also less expensive.
- Reduce the number of colours in your logo. Every colour you print needs a separate screen, film and setup.
- Reduce the number of locations of your print. Every new print location cost more money.
- Add more shirts to your order and take advantage price breaks. Price breaks are as follows: 75, 100, 150, 300, 500, 1000, 3000, 5000, 10000.
Q: How long will it take to print my order?
A: Once all your order information is received, it typically takes 5 to 7 business days, upon availability of stock.
Q: Do you print rush orders?
A: Yes, we can print rush orders but prefer not to. Please call 604 739 0015 for press availability and times.
Q: Do you charge more for rush orders?
A: We don’t change extra for printing rush orders, but your shipping price will most likely be affected.
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Payment
Q: How do I pay for my order?
A: We accept Visa, Master Card, Banks Drafts, Money Orders, Email Transfers and Wire Transfers.
Q: Do I need to pay a deposit?
A: Orders under $900 will be asked to pay in full when order is placed. Orders over $900 will require a 50% Deposit.
Q: What if I'm a large company and can't pay with Credit Card, but I can provide a PO?
A: Large companies can provide PO's and receive terms. This is evaluated on a case by case basis. Credit references will be requested.
Q: Where do I send my payment?
A: When paying by business cheque, money order or, bank draft, please make payable to Checkpoint1. Mail to: Checkpoint1, 923 W 8th Ave. Vancouver, BC V5Z 1E4.
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Shipping
Q: Where will T-shirtprinting.ca ship?
A: We only ship within Canada.
Q: Where will my order be shipped from?
A: Orders are shipped from our closest facility, upon availability of stock. We have 2 shipping locations that your order can be shipped from: Vancouver, BC and Toronto, ON.
Q: How will my order be shipped?
A: Orders are typically shipped with Purolator Courier. We can also ship orders on customer accounts. Please provide shipping account information when placing orders.
Q: How long will it take for my order to arrive?
A: Depending on your location, typically between 1 and 4 business days.
Q: Will my order be insured?
A: Yes, shipments are insured for the full amount of the order. T-shirtprinting.ca is not responsible for shipping errors and/or delays due to shipper or customer error.
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Return Policy
Q: What if I have a problem with my order?
A: T-shirtprinting.ca guarantees that your order is correct or we will replace it. You can contact us via email, fax (604-739-0051) or phone (604-637-9663) to discuss the problem.
Q: What is the return/exchange address?
A: T-shirtprinting.ca, 923 West 8th Ave. Vancouver BC, Canada V5Z 1E4. Please, contact us first before returning any products.
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Screen Printing
Q: What is screen printing?
A: Screen printing is the process of forcing ink through a screen, by applying pressure with a squeegee. This process is repeated for every color to be printed on the garment.
Q:How do I get a quote?
A: Select the garment you would like to quote.
- Select Apparel Colour.
- Select Number of colours and positions of your logos.
- Enter size and quantity required.
Q: Can I place my order online?
A: No. A customer service representative must first review the quote with your artwork submitted to confirm accuracy of information provided. Once your quote is approved or updated, a CSR will follow up with a final quote and instructions to complete the order.
Q: What if I want a quote on more than one style?
A: At this time our Quote calculator can only quote one style at a time. Please email quote requests to sales@T-shirtprinting.ca and one of our customer services representatives will get back to you. Please include the following information to guarantee an accurate quote:
- Style and colours of garments.
- Number of colours and locations to be printed.
- Quantities and sizes and garments.
- Ideally, please attach Artwork files and mock ups for placement and sizing.
Q: How will I know what my shirt will look like before printing?
A: We provide a digital mock of your shirt, showing colours, placement and sizes. If approved, you are required to sign and fax back.
Q: What are Screen and Setups?
A: Before printing, each colour of your logo needs to put onto a screen. The screens are then Setup on the press where they are registered and ink is applied.
Q: Do I have to pay for Screens and Setups on re-orders?
A: Yes, the process of making the screens and setting up the press is required each time you print an order.
Q: My logo looks like a colour photo, Can I screen print this?
A: Yes, we use a screen print separation process that prints up to 12 colours. Minimums Start at 150 units due to the extensive setups. For smaller orders please checkout Digital printing.
Q: Why is printing on dark shirts more expensive?
A: Dark shirts need to be dried between application of colours and in most cases printed twice to achieve optimal coverage.
Q: How long does screen printing last?
A: Screen printing penetrates the garment making it last as long as the garment itself.
Q: Can I print any colour?
A: Yes, we use the Pantone numbering system to match any colour.
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Digital Printing
Q: What is Digital printing?
A: Digital Printing is the best way to apply a multi color print on to a white or light garment as the number of colors does not affect the price. The Digital printer applies ink directly to the garment similar to a bubble jet printer. The process is then completed by curing the print at 340 degrees.
Q: Does Digital Printing last?
A: Yes, Digital printing uses specially formulated inks similar to screen printing inks that are cured at 340 degrees. To prolong the life of any garment you own, avoid putting it in the dryer.
Q: Is digital printing similar to transfers?
A: No, digital printing is applied directly to the garment on a large machine similar to a large bubble jet printer. Transfers are heat pressed on top of the garment and do not have the same quality or life span.
Q: Can I Digital Print on dark garments?
A: Yes, but we prefer screen printing when possible. The process of digital printing on dark shirts, will first lay down a layer of white ink, this is then dried and other colours added on top. This process can leave the image looking washed out and to low of quality for some customers. For best results digital printing should be used on white garments only.
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Embroidery
Q: What is Embroidery?
A: Embroidery is the process of stitching or sewing directly on to a garment. First a pattern or program needs to made telling the embroidery machine where to stitch the desired logo. This is one time process called digitizing. The garment is then placed onto the embroidery machine to be stitched.
Q: Do I need a high res image for Embroidery?
A: No, a low res image is adequate for making an embroidery program.
Q: What is an Embroidery program?
A: An embroidery program is designed specifically for your logo telling the embroidery machine where and what colour to stitch. This is a one time cost, $15 per 1000 stitches.
Q: What can I embroider?
A: You can embroider almost any garment that can have a needle pass threw it.
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Artwork
Q: How do I submit my artwork?
A: When getting a quote online you will be prompted to attach your artwork. If you have emailed your quote, please add artwork as an attachment. Please email to Sales@T-shirtprinting.ca
Q: What file formats are accepted for screen printing?
A: We accept the following Mac or PC files:
- Vector Files (including Illustrator .EPS or .AI files AND CorelDraw 10 files) – Please make sure all fonts have been converted outlines or curves.
- .TIF or Photoshop files (minimum 300 dpi at actual print size)
- Adobe PDF files
- High Quality JPEG (minimum 300 dpi at actual print size)
Q: What is DPI?
A: Dots Per Inch. A measure of the resolution of a printer, scanner, or monitor. It refers to the number of dots in a one-inch line. The more dots per inch, the higher the resolution.
Q: What are pantone numbers?
A: The PANTONE MATCHING SYSTEM is the definitive international reference for selecting, specifying, matching and controlling ink colors. Please visit www.pantone.com for more information.
Q: Can I change the Dpi of my image?
A: No, once your artwork has been created the resolution can not be changed.
Q: Can T-shirtprinting.ca help me with my artwork?
A: Yes, if you provide an image or drawing we can make it print ready. Please email us your image for a quote. We charge $50 an hour for design work.
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Product Styles
